Platform admin console
The /admin console is how the platform operator runs Wappr itself: every tenant, every template review, revenue and support in one place.
Who gets access
Super-admins only
Tenants
- Browse every workspace with plan, status, message volume, connected numbers and owner.
- Open a tenant to see usage trends, billing state and recent activity.
- Suspend or reinstate a workspace; suspended tenants keep data but cannot send.
- Change a plan manually for enterprise deals or goodwill credit.
Template review queue
Templates submitted by tenants land here before they go to Meta. This is the first of the two review stages.
| Action | Effect |
|---|---|
| Approve | Submitted to Meta for their own approval; status becomes Pending Meta. |
| Reject | Returned to the tenant with your reason attached; they can edit and resubmit. |
| Escalate | Flagged for a second reviewer without unblocking the tenant. |
Each item shows time-in-queue against the review SLA so nothing sits unattended. Reject reasons are reused as canned responses.
Revenue and billing
- MRR, ARR, plan mix and churn across all tenants.
- Conversation-cost pass-through versus what tenants were charged, i.e. gross margin.
- Failed payments and dunning state per workspace.
- Partner and affiliate commission owed, with the referring workspace attributed.
Support and feedback
Tickets raised from a tenant's /support hub appear here with plan and workspace context. Replying sends a branded email to the requester and keeps the thread in the app. Feedback and feature requests are listed separately with vote counts.
Announcements
Publish an announcement to everyone, to a plan tier, or to specific workspaces. Published announcements show in-app and are emailed to workspace members, with idempotency so a re-publish never double-sends.
Marketplace moderation
- Review submitted listings: description, screenshots, scopes requested, support contact.
- Approve, request changes, or unpublish a live listing.
- See install counts per listing and which tenants installed it.
Health and intelligence
Health surfaces queue backlog, webhook failures, provider errors and the public status page state. Intelligence adds AI-scored churn risk per tenant and automatic support-ticket triage, so you can act before a customer leaves.