AI help

In the inbox, click Suggest reply. The AI reads the recent conversation and your knowledge base, then writes a reply in the customer's language. Edit it or send it as it is. Nothing is ever sent without you.

• Messages from customers are tagged by topic, such as support, sales, complaint or billing.
• Each conversation shows whether the customer seems happy, neutral or unhappy.
• You can filter the inbox to see unhappy customers first.
• You can use these tags in segments, for example to send a campaign to everyone who asked about a topic.

1. 1On the AI knowledge page, add a source. Paste in text, your FAQs or product information.
2. 2We prepare it so the AI can quickly find the right answer.
3. 3Suggested replies and automatic answers use this information instead of making things up.
4. 4You can update or remove a source at any time, and the change takes effect straight away.

On the Templates page, describe what you want to say in your own words. The AI writes a draft, suggests a category and adds placeholders with example values. It still goes through the normal approval steps.

Messages from customers can be translated into your language, and your replies into theirs. The original message is always kept alongside. Turn this on for your workspace in Settings.