Commerce
Take an order from first question to paid receipt without leaving the chat.
Product catalog
- Add products under Products: name, description, image, price and currency, stock and SKU.
- Products can be synced from a connected Shopify or WooCommerce store.
- Share a product or a multi-product list as an interactive WhatsApp message.
Orders
An order is created when a customer submits a cart, when an agent builds one manually from a conversation, or when a connected store sends its webhook. Every order shows its line items, totals, payment state and the conversation it came from.
| Status | Meaning |
|---|---|
| Pending | Created, not yet paid. |
| Paid | Payment confirmed by the provider webhook. |
| Fulfilled | Shipped or delivered. |
| Cancelled | Cancelled by customer or agent. |
Payment links and checkout
- 1Connect Stripe in Settings → Integrations.
- 2Open an order and choose Send payment link. A hosted checkout URL is generated.
- 3The link is delivered in chat; the customer pays on a secure page.
- 4The provider webhook marks the order paid and a confirmation message goes out automatically.
Cash on delivery
Abandoned cart recovery
Carts that sit unpaid past your configured delay are picked up by a scheduled job, which sends a reminder template with the checkout link. Recovery attempts are capped per cart so customers aren't nagged, and recovered revenue is reported in analytics.
Order status broadcasts
When an order changes status, Wappr can send the matching Utility template — confirmed, shipped with tracking, delivered. Enable per status under Products → Notifications. Utility templates are cheaper than Marketing and rarely rejected.
Still stuck? Open a support ticket.