Wappr help centre
Wappr is a multi-workspace platform for running WhatsApp Business messaging: approved templates, a shared team inbox, campaigns, automation and commerce — with plan-based quotas throughout.
New to Wappr
Set up your workspace and send your first WhatsApp message.
Daily use
Inbox, templates, contacts, campaigns, automation and AI assist.
Workspace admin
Connect Meta, manage the team, plans, branding, security.
Platform admin
Review templates, manage tenants, revenue and the marketplace.
Developers
REST API, API keys, webhooks and the browser extension.
Something wrong?
Troubleshooting and the questions we get asked most.
Who this manual is for
- Team members / agents — reply to customers, use quick replies, run campaigns.
- Workspace owners and admins — connect WhatsApp, invite teammates, choose a plan, configure compliance.
- Platform super-admins — operate Wappr itself: review templates, oversee tenants, revenue and support.
- Developers — integrate Wappr with your own systems through the REST API and webhooks.
How Wappr is organised
Everything you do happens inside a workspace. A workspace has its own WhatsApp Business connection, contacts, templates, team, plan and billing. If you belong to more than one, switch between them from the workspace picker at the top of the sidebar.
The left sidebar groups features into Messaging, Audience, Commerce, Governance and Workspace. Super-admins additionally see an Admin section that sits outside any single workspace.
Key concepts
| Term | What it means |
|---|---|
| Workspace (tenant) | An isolated account with its own data, team, plan and WhatsApp number. |
| Template | A pre-approved message format required to start a conversation on WhatsApp. |
| Service window | The 24 hours after a customer's last message, during which you can reply freely without a template. |
| Campaign | A template sent to many contacts at once, paced and quota-checked. |
| Quota | Your plan's monthly message allowance; sends are blocked once it's reached. |
| Super-admin | A platform-level role that reviews templates and manages all workspaces. |
Still stuck? Open a support ticket.