GetPulseRelay help centre
GetPulseRelay helps your business talk to customers on WhatsApp. Your whole team can answer chats from one inbox, send approved messages to many people at once, reply automatically, and even take orders in the chat.
New to GetPulseRelay
Connect WhatsApp and send your first message in a few minutes.
Everyday use
Reply to customers, send campaigns, set up automatic replies and use AI help.
Message templates
Write templates, submit for approval, and use variable parameters.
Campaigns & messaging
Broadcast messages to contact segments within your monthly quota.
Developers
The API, API keys, webhooks and the browser extension.
Something not working?
Quick fixes and answers to the questions we hear most.
Who this guide is for
- Team members: you answer customers, use saved replies and send campaigns.
- Workspace owners and admins: you connect WhatsApp, invite your team, choose a plan and set your privacy rules.
- Developers: you connect GetPulseRelay to your own systems using the API and webhooks.
How GetPulseRelay is organised
Everything you do happens inside a workspace. Each workspace has its own WhatsApp connection, contacts, templates, team, plan and billing. If you belong to more than one, switch between them using the menu at the top of the sidebar.
The sidebar groups features into Messaging, Audience, Commerce, Governance and Workspace.
Words you'll see
| Word | What it means |
|---|---|
| Workspace | Your business's own space in GetPulseRelay, with its own data, team, plan and WhatsApp number. |
| Template | A message WhatsApp has approved in advance. You need one to start a chat with a customer. |
| 24-hour window | After a customer messages you, you have 24 hours to reply with any message you like. After that, you need a template. |
| Campaign | One message sent to many contacts at once, sent out gradually so it stays within your limits. |
| Monthly allowance | How many messages your plan includes each month. Sending pauses once you reach it. |
| Unsubscribed | A contact who replied STOP. They won't get templates, campaigns or automatic messages. |
Still stuck? Open a support ticket.