Workspace administration
Everything an owner or admin sets up once: the WhatsApp connection, the team, the plan, and your compliance posture.
Connect your WhatsApp Business account
- 1Settings → WhatsApp. Choose Embedded signup to connect through Meta in a popup, or paste credentials manually.
- 2Embedded signup walks you through selecting (or creating) a Meta Business account and WhatsApp Business Account (WABA).
- 3Wappr stores the access token encrypted (AES-256-GCM) — it is never shown again after saving.
- 4The webhook is registered automatically against your tenant-specific callback URL so delivery receipts and inbound messages start flowing.
Verification first
Phone numbers
- Each connected number has its own display name, quality rating and messaging tier.
- Quality (green / yellow / red) is driven by user blocks and reports — sustained red pauses sending.
- Business plans can connect multiple numbers and multiple WABAs and pick the sender per campaign.
- A number's daily tier (250 → 1k → 10k → 100k unique customers) is enforced by Wappr before Meta rejects the send.
Team members and roles
| Role | Can do |
|---|---|
| Owner | Everything, including billing, deleting the workspace and transferring ownership. |
| Admin | Settings, WhatsApp connection, team, templates, campaigns, compliance. |
| Agent | Inbox conversations, contacts, quick replies. No settings or billing. |
| Viewer | Read-only access to dashboards and analytics. |
Invite from Team. Invitees receive a branded email; the invite expires if unused. Round-robin assignment only considers members with the Agent role who are marked available.
Plans, billing and add-ons
| Plan | Messages / month | Templates | Notes |
|---|---|---|---|
| Free | 100 | 3 | One number, core inbox and campaigns. |
| Pro | 5,000 | 50 | AI assist, automation, analytics, integrations. |
| Business | 50,000 | 500 | Multi-number, API, SSO, white-label, residency. |
- Upgrade or downgrade self-serve from Billing; changes prorate through Stripe.
- Regional pricing is applied in your workspace currency (USD, EUR, GBP, INR, BRL).
- Add-ons cover extra message bundles and extra phone numbers.
- Meta conversation costs are passed through with a visible markup on the Analytics → Costs tab.
Branding and white-label
Business workspaces can set a logo, favicon, accent colour and product name under Settings → Branding, and point a custom domain at the app. Branding also applies to outgoing notification emails and the checkout pages.
Single sign-on
- 1Settings → Security → SSO. Choose SAML or OIDC.
- 2Paste the metadata URL or certificate from your identity provider.
- 3Map the email claim, then test with one account before enforcing.
- 4Once enforced, password sign-in is disabled for everyone on your email domain.
Compliance, GDPR and data residency
- Data export: download everything held about a contact as JSON/CSV from the Compliance page.
- Right to erasure: erase a contact and their message history, with an audit record kept of the erasure itself.
- Consent: opt-in is recorded with source and timestamp; STOP-style keywords unsubscribe automatically.
- Residency: choose EU, US or APAC processing. Strict mode rejects out-of-region requests with HTTP 451.
- IP allow-lists and session policies restrict where the workspace can be accessed from.
Audit logs and reliability
Audit logs records who changed what — settings, templates, team, exports — with retention set by your plan. Reliability shows the message queue depth, retries, dead-lettered sends and webhook health, so you can see whether a delivery problem is yours or Meta's.