Terms of Service

1. The Services

GetPulseRelay provides software to send and receive messages over WhatsApp (via the Meta WhatsApp Business Platform), SMS, RCS and email; run campaigns, chatbots and automations; manage a shared inbox; generate optional AI reply suggestions; and manage catalogues and orders. Features may change over time. Some channels depend on third parties (such as Meta and telecom carriers) whose availability and rules are outside our control.

2. Accounts

You must be at least 18 and provide accurate registration information. You are responsible for safeguarding credentials and API keys, for all activity under your workspace, and for the actions of users you invite. Notify us promptly at support@getpulserelay.com of any unauthorised use.

3. Acceptable use

You must not use the Services to:

• Send spam, unsolicited bulk messages, or messages to people who have not opted in.
• Violate the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, Meta Business Terms, or the rules of any carrier or channel provider.
• Violate anti-spam and telemarketing laws, including the US TCPA and CAN-SPAM Act, India's TRAI TCCCPR regulations, the EU ePrivacy rules and similar laws.
• Send unlawful, fraudulent, deceptive, harassing, hateful, sexually explicit or infringing content, or promote prohibited goods and services.
• Impersonate any person or business, or misrepresent your identity or affiliation.
• Collect sensitive data (such as full card numbers, passwords or government IDs) via messages in breach of channel policies.
• Probe, disrupt, overload or reverse engineer the Services, bypass rate limits or quotas, or access other tenants' data.
• Resell or sublicense the Services without our written permission.

4. Your contacts and consent

You are the controller (data fiduciary) of the personal data of your contacts, and you are solely responsible for: obtaining and recording valid opt-in consent before messaging anyone; providing clear privacy notices; honouring opt-out requests (including replies such as STOP) promptly; using approved message templates where required; and ensuring that your content and contact lists comply with applicable law. We process contact data on your behalf in accordance with our Privacy Policy. You will respond to your contacts' data requests and we will provide reasonable assistance.

5. Fees, billing and renewal

• Paid plans are billed in advance on a monthly or annual basis through Razorpay. By subscribing you authorise recurring charges to your chosen payment method.
• Subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled before the renewal date.
• You may cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period; fees already paid are non-refundable except where required by law or described in our Cancellation & Refund Policy.
• Prices exclude applicable taxes (such as GST), which you are responsible for. We may change prices with at least 30 days' notice before your next renewal.
• Usage beyond plan limits may be blocked or charged as described on our pricing page. Unpaid amounts may result in suspension.

6. Meta and carrier charges

Meta charges for WhatsApp conversations or messages according to its own pricing, and carriers and providers charge for SMS, RCS and email delivery. Unless your plan states otherwise, these third-party charges are separate from our subscription fees and are billed by the provider directly to the account you connect, or passed through to you. We are not responsible for changes to third-party pricing, template approvals, quality ratings or account restrictions imposed by Meta or carriers.

7. Suspension and termination

We may suspend or restrict the Services immediately if we reasonably believe you are violating these Terms or channel policies, creating a security or legal risk, or have unpaid fees, or if Meta or a carrier requires it. Where practical we will give notice and an opportunity to cure. Either party may terminate for material breach not cured within 15 days of notice. You may close your workspace at any time. After termination your access ends and we will delete your workspace data as described in our data deletion instructions; you should export any data you need beforehand.

8. Intellectual property

We and our licensors own the Services, software, documentation and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You retain all rights in your content and contact data, and grant us a licence to host, process and transmit it only as needed to provide the Services. If you send us feedback, we may use it without obligation. WhatsApp and Meta are trademarks of Meta Platforms, Inc.

9. AI features

AI-generated suggestions may be inaccurate or incomplete. You are responsible for reviewing AI output before sending it to your contacts.

10. Disclaimers

The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that messages will be delivered, that the Services will be uninterrupted or error-free, or that third-party channels will remain available.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid to us in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations or your indemnity obligations.

12. Indemnity

You will defend, indemnify and hold harmless GetPulseRelay and its affiliates, officers and employees from any claims, losses, fines and expenses (including reasonable legal fees) arising from your content, your contacts or messaging practices, your breach of these Terms or channel policies, or your violation of applicable law.

13. Governing law and disputes

These Terms are governed by the laws of Uttar Pradesh, India, without regard to conflict of law rules. The courts located in Uttar Pradesh, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms, unless mandatory law provides otherwise.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and, for material changes, notify account holders by email or in the product at least 15 days before they take effect. Continued use after the effective date constitutes acceptance.

15. General

These Terms, together with our Privacy Policy and any order form, are the entire agreement between the parties. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

16. Contact

UCSSOFT SOLUTIONS PRIVATE LIMITED, A-411, NX-One, T3, Techzone IV, UP, India. CIN: U62011UP2024PTC210478. Email: support@getpulserelay.com.