Privacy Policy

1. Introduction

Welcome to GetPulseRelay.

GetPulseRelay is operated by UCSSOFT SOLUTIONS PRIVATE LIMITED, located at A-411, NX-One, T3, Techzone IV, UP, India.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit https://getpulserelay.com or use our customer communication platform.

GetPulseRelay helps businesses communicate with their customers through WhatsApp Business, SMS, RCS and email, including campaigns, automated messaging, shared inboxes and related integrations.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable data protection laws.

2. Our Role in Processing Personal Data

GetPulseRelay handles personal data in two principal capacities.

• As a Data Controller / Data Fiduciary: We determine the purposes and means of processing personal data relating to our website visitors, registered users, business account administrators, subscription customers and support enquiries.
• As a Data Processor: When a business uses GetPulseRelay to manage contacts or send messages, we generally process the business's customer information on its behalf and according to its instructions.

Businesses using GetPulseRelay are responsible for providing appropriate privacy notices, establishing a lawful basis for processing and obtaining messaging consent where required.

If you receive a message from a business using GetPulseRelay, that business should normally be your first point of contact regarding your personal data.

3. Information We Collect

Depending on how you use our Services, we may process the following categories of information:

• Account information: Name, business name, email address, telephone number, account identifiers and workspace roles.
• Business information: Connected WhatsApp Business account details, business identifiers, messaging configuration, templates and integration settings.
• Contact information: Customer names, phone numbers, email addresses, communication preferences, consent records and information uploaded by business users.
• Communication data: Message content, attachments, conversation records, delivery status, timestamps and related messaging metadata.
• Billing information: Subscription plan, invoices, billing contact details and payment transaction references. Payment information is processed through our payment service provider.
• Technical information: IP addresses, browser and device details, usage activity, authentication events, security records and diagnostic logs.
• Support information: Information submitted when contacting our support team or requesting assistance.

We may also process additional information that businesses choose to submit through integrations, forms, campaigns and automation workflows.

4. How We Use Personal Information

We process personal information to:

• Provide, maintain and improve the GetPulseRelay platform.
• Register and authenticate users and manage business workspaces.
• Send and receive messages through connected communication channels.
• Manage contacts, templates, campaigns and automated workflows.
• Process subscriptions, billing and customer support requests.
• Monitor reliability, prevent fraud and protect our systems.
• Generate optional AI-assisted suggestions when enabled by an authorised user.
• Comply with applicable laws, regulations and platform requirements.
• Communicate important service, account and security updates.

Where we process personal data on behalf of a business customer, we do so according to that customer's instructions and our applicable contractual commitments.

5. Legal Basis for Processing

We process personal information only when we have an appropriate legal basis under applicable law.

Depending on the circumstances and jurisdiction, this may include:

• Consent provided for a specific purpose.
• Performance of a contract or taking requested steps before entering a contract.
• Compliance with legal obligations.
• Legitimate interests, where permitted and balanced against individuals' rights.
• Other uses specifically permitted under applicable law.

For individuals in India, the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 apply according to their respective commencement dates.

For individuals covered by the GDPR or UK GDPR, relevant lawful bases and statutory rights apply as appropriate.

Business customers remain responsible for establishing the legal basis for processing their own contacts' personal data.

6. WhatsApp and Other Messaging Services

GetPulseRelay integrates with third-party communication services, including the WhatsApp Business Platform operated by Meta.

When a business connects a WhatsApp Business account, GetPulseRelay may process account identifiers, access credentials, message content and delivery information necessary to provide the integration.

Messaging data may be shared with Meta, telecommunications carriers, email delivery providers or other connected services as required to deliver communications.

These third parties may independently process certain information under their own terms and privacy policies.

GetPulseRelay does not control data held independently by Meta, recipients' telecommunications providers or other third-party platforms.

7. Sharing Information With Service Providers

We may share information with trusted providers that support the operation of GetPulseRelay.

These may include providers of:

• Cloud hosting, database storage and authentication.
• WhatsApp Business messaging.
• SMS, RCS and email delivery.
• Payment processing and subscription billing.
• AI-assisted functionality, where enabled.
• Infrastructure security, monitoring and customer support.

We may also share information with customer-authorised integrations or where disclosure is required by applicable law.

We require our processors to handle personal information under appropriate contractual and security safeguards where applicable.

8. AI-Assisted Features

GetPulseRelay may offer optional AI-assisted features, including response suggestions, conversation summaries and related functionality.

When an authorised user activates these features, relevant message content or context may be transmitted to an AI service provider to generate the requested output.

Businesses should avoid submitting unnecessary sensitive information to AI features and should review AI-generated responses before sending them.

The AI providers, their data handling practices and any available feature controls should be disclosed in the relevant product documentation.

9. Cookies and Similar Technologies

GetPulseRelay may use cookies and browser storage to support authentication, security, session management and user preferences.

Where analytics or other non-essential technologies are used, we will provide information and consent controls as required by applicable law.

You can also manage cookies through your browser settings. Disabling necessary cookies may affect certain website or platform functions.

10. Data Storage and Retention

We retain personal information for as long as reasonably necessary to provide the Services, meet contractual commitments and comply with applicable laws.

Account information is generally retained while an account remains active.

Business workspace information, contacts and messages are retained according to the applicable customer instructions, workspace settings and retention practices.

Following a verified account or workspace deletion request, eligible information is generally removed from active systems within 30 days, with residual backup copies removed according to our documented backup cycle, typically within a further 30 days.

Certain records may be retained longer where required for legal compliance, financial reporting, security investigations or the establishment, exercise or defence of legal claims.

Additional details are available at:

https://getpulserelay.com/data-deletion

11. Data Security

We use technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure and loss.

These include appropriate encryption, access controls, authentication safeguards, workspace separation, system monitoring and restrictions on administrative access.

Access to personal information is limited to authorised personnel and service providers who require it for legitimate operational purposes.

Although we take reasonable precautions, no internet-based service can guarantee absolute security.

12. International Data Transfers

Our infrastructure and service providers may process or store information in countries outside the country where it was originally collected.

Where applicable law requires additional protections for international transfers, we implement appropriate contractual, technical or legal safeguards.

Any applicable government restrictions on cross-border transfers will also be observed.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent where processing depends on consent.
• Object to or restrict certain processing.
• Request data portability where applicable.
• Raise a complaint with the relevant privacy authority.

Rights under India's DPDP Act become exercisable according to the Act's applicable commencement provisions.

Where legally available, individuals may also have nomination rights.

To submit a request concerning information that GetPulseRelay controls, contact:

privacy@getpulserelay.com

We may ask for reasonable verification before responding.

If your information is controlled by a business using GetPulseRelay, we may direct your request to that business and provide assistance where appropriate.

14. Marketing Consent and Opt-Out

Businesses using GetPulseRelay are responsible for obtaining appropriate consent and complying with the messaging rules that apply to their communications.

Where supported, recipients can unsubscribe from marketing communications by replying with an applicable opt-out keyword, such as STOP, or using an unsubscribe link.

GetPulseRelay may retain limited suppression information to help prevent unwanted repeat communications.

Opting out of marketing does not automatically delete historical communications or prevent necessary transactional messages where those are lawfully permitted.

15. Children's Privacy

GetPulseRelay is intended for business use. Individuals must be at least 18 years old to register for an account.

We do not knowingly seek to register children as platform users.

Business customers who process personal information relating to children must comply with all applicable requirements, including parental or guardian consent where necessary.

If you believe children's personal information has been collected or processed inappropriately, please contact us.

16. Personal Data Breaches

If we identify a personal data breach, we will take appropriate steps to investigate, contain and address the incident.

We will notify affected business customers, individuals and relevant authorities where and within the timeframes required by applicable law.

Where we act as a processor, we will assist the responsible business customer in meeting its applicable notification obligations.

17. Complaints and Grievance Redressal

If you have concerns about how GetPulseRelay handles your personal information, contact our designated privacy representative.

• Privacy / Grievance Contact: Grievance Officer
• Email: grievance@getpulserelay.com
• Business Address: A-411, NX-One, T3, Techzone IV, UP, India

We aim to acknowledge complaints promptly and resolve them within applicable legal deadlines.

Where the relevant statutory provisions are in force and applicable, individuals may also contact the appropriate data protection regulator after following any required grievance process.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our products, data handling practices or applicable legal requirements.

The revised policy will be published on this page with an updated effective date.

When a change materially affects how we process personal information, we will provide additional notice or obtain consent where required.

19. Contact Us

For questions relating to privacy, personal information or this policy, contact:

For instructions on requesting the deletion of personal information, visit:

https://getpulserelay.com/data-deletion