Cancellation & Refund Policy

1. Subscription Cancellation

You can cancel your GetPulseRelay subscription at any time directly through your account dashboard or by contacting our support team:

• Self-service cancellation: Navigate to Settings > Billing within your workspace and click "Cancel Subscription".
• Assisted cancellation: Email our billing team at support@getpulserelay.com with your workspace ID and account email address.
• Effective timing: Cancellations take effect at the conclusion of your current paid billing period (monthly or annual). You will retain full access to your workspace and active features until that period ends.

2. Refund Eligibility

Due to the real-time operational costs of provisioning cloud infrastructure and telecommunication gateways:

• Subscription fees: All subscription fees paid are non-refundable for the current active billing cycle, except where required by applicable consumer law. We do not provide pro-rated refunds for unused portions of a monthly or annual billing period.
• Billing errors: If you identify an erroneous duplicate charge or incorrect billing calculation caused by our billing systems, please notify us within 14 days of the transaction date at support@getpulserelay.com. Verified errors will be refunded to the original payment method within 5–7 business days.
• Account termination for breach: If an account is suspended or terminated due to a violation of our Acceptable Use Policy, anti-spam rules, or Meta's WhatsApp Business Messaging Policies, no refunds will be granted.

3. Third-Party and Carrier Usage Charges

Messaging fees charged directly by third-party communication networks (including Meta WhatsApp Business conversation fees, telecom carrier SMS/RCS surcharges, and DLT routing fees) are strictly non-refundable once the message transmission has been processed or attempted.

4. Payment Gateway and Processing Times

Approved refunds are issued to the original payment method used during checkout via our authorized payment gateway (Razorpay). Depending on your bank or credit card issuer, refunds typically reflect in your statement within 5 to 10 business days from the date of approval.

5. Contact Us

If you have questions regarding this policy, billing discrepancies, or cancellation assistance, please contact: